Frequently Asked Questions

You may check the status of the order in My Account. If you do not have an account, you can request the status of your order by emailing customer service at orders@lavenderandmustard.com with your order number and zip code.

Orders placed for future shipment can be cancelled or changed by emailing customer service at orders@lavenderandmustard.com seven business days prior to the requested ship date of the order (during the month of December, we require ten days prior notice).

With any gift order, we will be happy to print your gift message on the packing slip at no extra charge. When placing an online order, you will be given the opportunity to add a message during check-out.

Digital gift cards can be purchased and redeemed on our website. You may purchase Lavender & Mustard gift cards online, and to redeem your gift card, simply enter the number in the gift card box at checkout.

No. You can redeem your gift card at your convenience.

If you have a suggestion for a new item that you would like to see in our offerings, please feel free to send us an email or message us on Facebook.

Products are generally good for 3 months if kept wrapped in an airtight container/bag. The products must remain frozen. Once thawed, follow instructions on the preparation label. We cannot guarantee the quality of items held for longer than 3 months in the freezer.

The directions provided with your product and also available online, are complied so that the best end result for your product is achieved.

Blast freezing is intensive cold that has the ability to avoid moisture migration and provide you with a product that eats like fresh.

Orders are packed in styrofoam coolers with dry ice or gel packs. Please do not touch the dry ice directly, it is caustic and can burn the skin.

DO NOT TOUCH DRY ICE. USE AN OVEN MITT, GLOVES OR TONGS.

Dry Ice is frozen carbon dioxide. Unlike most solids, it doesn’t melt into a liquid, but instead changes directly into a gas. This process is called sublimation. If there is no dry ice visible in the cooler, feel the product. If the product is cool, place it in the freezer or follow instructions for preparation. If the product is thawed, contact orders@lavenderandmustard.com. We may arrange to have the package picked up by Federal Express.

Place the styrofoam cooler outside or in a well-ventilated container and it will evaporate.

There are many ways to reuse your Styrofoam cooler; here are a few suggestions for our customers.

• Check with your local recycling center to see if they accept styrofoam
• Use to store holiday decorations
• Donate to local Meals on Wheels
• Keep in your car to transport frozen groceries
• Break up and use in the bottom of large planters to take up space so you won’t have to use so much dirt

Yes, all of our products are shipped frozen. Dry ice may evaporate prior to arrival at your door. This is perfectly normal, as long as the product is cool to the touch simply store in the freezer.

When you order online you can specify a later ship date during checkout.

For suggestions or similar matters email us at support@lavenderandmustard.com.

For matters regarding orders, email us at orders@lavenderandmustard.com.

Or Customer Service email address is support@lavenderandmustard.com.

In the unlikely event that you are not satisfied with your purchase, please email Customer Service within 3 business days of receipt. We will evaluate each scenario on its merits. We cannot accept returns and will not refund orders that are refused when delivery attempts are made, orders with incomplete or invalid addresses, or orders sent to recipients not available to accept the packages in a timely manner on the day that it arrives.

Cancellation policy

Orders placed for future shipment can be cancelled by contacting orders@lavenderandmustard.com within five business days prior to the requested ship date of the order (during the month of December, we require seven days notice). Cancellations can be emailed to orders@lavenderandmustard.com

Prices are guaranteed through the end of the year. We do not offer price adjustments on sale items.

We accept Mastercard, Visa, and Discover. We do not take money orders and checks. We do not accept cash, and we do not ship C.O.D.

We are SQF level 111 Certified. In addition to that, the U.S.D.A. regulates all meat and poultry production, while the FDA regulates production of seafood and other non-meat items on a daily basis in our facility. Our facility is fully HACCP compliant and is also inspected annually by independent food safety audit companies. We have comprehensive systems in place to ensure wholesome food and quality.